Privacy Policy

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2. Your rights

You as a data subject have the following rights, providing that the legal prerequisites are fulfilled:

 •    Right of access to personal data, Art. 15 GDPR
 •    Right to rectification of personal data, Art. 16 GDPR
 •    Right to erasure of personal data, Art. 17 GDPR
 •    Right to restriction of processing, Art. 18 GDPR
 •    Right to data portability, Art. 20 GDPR
 •    Right to object, Art. 21 GDPR

 Insofar as the processing of data is based on your consent, you have the right to retract your consent at any time with

effect for the future.

 You have the right to submit a complaint to the data protection authorities regarding the processing of your data.

 Responsible party and data protection officer
 The responsible party for data processing is, unless otherwise stated above:

 Aristo Pharma GmbH
 Wallenroder Straße 8 - 10
 13435 Berlin

 Phone: +49 (0) 30 - 710 94 - 4200
 Fax: +49 (0) 30 - 710 94 - 42500


You can contact the data protection officers via fox-on Datenschutz GmbH, Pollerhofstr. 33a, 51789 Lindlar,

1. Data processing

 We process your personal data in the following contexts: 

       1.1    Website
                  When you call up and use our website, personal data is automatically processed so that we can provide you with our information. 

                    1.1.1  Server log files (access data) 
                               The provider of the pages automatically processes information provided automatically by your browser, known as server log files. These include:

                              •    Browser type and browser version
                              •    operating system
                              •    Referrer URL (origin address)
                              •    Date and time of the server request
                              •    IP address

                               This data will not be merged with other data sources.

                               The data processing is based on Art. 6 para. 1 letter f GDPR, which permits the processing of data on the

                              basis of legitimate interest. In this case, there is a justified interest in a secure and trouble-free operation

                              of the web server. In order to ensure this, the administration must be able to recognise and trace attacks


                              malfunctions of the system via the server log files. In order to recognize attack patterns, accesses to the

                              server must be stored. As soon as this data is no longer needed, it is deleted. For technical reasons, the

                              data is disclosed to the hosting service provider, who is, however, bound by instructions and contract to


                    1.1.2  Cookies
                               The data processor can record information on visits made to websites such as, for example, regarding

                              the pages visited or the searches carried out. Such information is used to better customise the content of

                              the website to the needs of our customers and prepare statistics regarding the individual use of the

                              website for internal market analysis purposes. 

                               The websites uses ’cookies’ to some extent. These are small text files which are stored on your computer

                              and which your browser can retrieve. Cookies help to make our services more user-friendly, effective and


                               Most of the cookies we use are ‘session cookies’ and are automatically erased at the end of your visit.

                               Other cookies remain on your device until you erase them. These cookies enable us to recognise your

                              browser when you visit again. 

                               A cookie is also used in which your consent or rejection to the use of technically not necessary cookies is

                              stored. It is stored for 100 days and contains no personal reference.

                               You can set your browser so that you receive information regarding the setting of cookies and only

                              permit cookies on a case-by-case basis, exclude cookies from being accepted in specific cases or in

                              general and have the cookies automatically erased when you close the browser. However, the scope of

                              functions offered by our online services may be restricted in this case. 

                  1.1.3  Contact form 
                               If you send us enquiries using the contact form, your details from the enquiry processing form and in the

                              event of follow-up questions will be processed and stored by us.

                               Mandatory fields are marked accordingly. Filling in mandatory fields is necessary so that we can answer

                              and process your enquiries. All other information is voluntary.

                               The processing of the data entered in the contact form takes place exclusively on the basis of your

                              consent (Art. 6 Para. 1 Letter a GDPR). You can revoke this consent at any time. A revocation is only valid

                              for the future.

                               We will not pass on your data to third parties without your consent or another legal basis.

                               The data you enter in the contact form will remain with us until you request us to delete it, revoke your

                              consent to its storage or until the purpose for data storage no longer applies (e.g. after your request has

                              been processed). Mandatory legal provisions, in particular retention periods, remain unaffected.

                  1.1.4   DocCheck
                               DocCheck is an identification service that provides access to information for medical professionals on

                              our non-public pages. It is operated by DocCheck Medical Services GmbH, Vogelsanger Straße 66, 50823

                              Cologne, Germany.

                               Registration and use takes place by entering a DocCheck user name and password. The registration

                              procedure is carried out exclusively on DocCheck's servers, so that we do not receive any personal data

                              in this context. Your data will only be transmitted to us with your express consent or for the purpose of

                              legal prosecution, insofar as this is permissible under data protection law.

                               DocCheck uses cookies. This includes a session cookie which serves your further identification after

                              logging into the non-public area of the website, so that you do not have to register again and again while

                              using this area. Information on this and all other cookies for which DocCheck is required can be found in 

                              the provider's data protection declaration:


                  1.1.5   Google Analytics
                               These website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). This

                              service collects information regarding your use of the website, including the browser type and version,

                              operating system used, referrer URL (previously visited page), IP address or date/time of the query.
                               Google Analytics uses so-called ‘cookies’, which are text files that are stored on your computer and

                              enable an analysis of your use of the web pages. The information generated by the cookies regarding

                              your use of these web pages is typically transferred to one of Google’s servers in the US and stored there.

                               Because IP anonymisation is activated on these web pages, Google abbreviates your IP address and only

                              transmits it in anonymised form in member states of the European Union or the EEA (European Economic

                              Area). The full IP address is only transmitted to a Google server in the US and abbreviated there in

                              exceptional cases. This transfer is carried out on the basis of the EU-U.S. Privacy Shield agreement.

                               On behalf of the operator of these web pages, Google will use this information to evaluate your use of

                              the website, compile reports regarding the website activities and perform other services associated with

                              the web pages and Internet use for the website operator.

                               Our legitimate interest in the processing of data is also for these purposes. The legal basis for the use of

                               Google Analytics is Art. 6 para. 1 lt. f GDPR. The data that we send and that is linked with cookies, user

                              information (e.g. user ID) or advertising IDs is automatically erased after 14 months. Data for which the

                              retention period has expired is deleted automatically once a month.


                               You can prevent cookies from being stored by making a corresponding setting in your browser software;

                              please note, however, that you might not be able to use all of the functions of this website to their full

                              extent in this case. You can also prevent the data that is generated by the cookies and related to your use

                              of the web pages (including your IP address) from being collected and processed by Google by

                              downloading and installing the browser plugin provided in the following link. The link is:


                               Alternatively, you can prevent data from being collected by Google Analytics on a case-by-case basis by

                              clicking the link below. This results in an opt-out cookie being set, which prevents your data from being

                              collected when you visit this website in future: Deactivate Google Analytics.

                               You can obtain further information from Google at


                  1.1.6   Google-Maps
                               This website uses Google Maps for displaying interactive maps. Google Maps is a map service provided

                              by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. The use of Google M

                              aps results in information regarding the use of the website, including your IP address, being transmitted

                              to Google in the US.

                               When you go to a page on our website that contains Google Maps, your browser establishes a direct

                              connection with Google’s servers. Google transmits the content of the map directly to your browser,

                              which integrates it into the website. For this reason, we do not have any influence on the scope of the

                              data that Google collects in this manner. According to the information available to us, this includes the

                              following data at a minimum:

                              •    Date and time of the visit to our website
                              •    Web address or URL of our website
                              •    IP address
                              •    The (start) address entered in the course of route planning

                               We have no influence on the further processing and use of the data by Google and therefore cannot

                              accept any responsibility for this.
                               If you do not want Google to collect, process or use data relating to you via our website, you can disable

                               JavaScript in your browser settings. You will not be able to view maps in this case.

                               Please refer to the Google Privacy Policy to learn about the purpose and scope of the data collection

                              and the further processing and use of the data by Google as well as your related rights and settings

                              options for protecting your privacy:


                  1.1.7   YouTube plugin
                               We use plugins of the YouTube site operated by Google in our website. The operator is YouTube, LLC,
                              901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube

                              plug-in, a connection is established to YouTube's servers. YouTube has privacy-friendly preferences so it

                              only stores your information when you actually start a video, according to YouTube.

                               By being certified according to the EU-US Privacy Shield ("EU-US Privacy Shield"), Google and its

                              subsidiary YouTube guarantee that the data protection requirements of the EU are also complied with

                              when processing data in the USA.

                               The legal basis is Art. 6 Para. 1 Letter f GDPR. Our legitimate interest lies in improving the quality of our


                               The connection to the YouTube server in the USA is necessary in order to be able to display the

                              respective video on our website via your Internet browser. In the course of this YouTube will at least

                              record and process your IP address, the date and time as well as the website you visited. In addition, a

                              connection to the advertising network "DoubleClick" is established by Google.

                               If you are logged in to YouTube at the same time, YouTube assigns the connection information to your

                              YouTube account. If you wish to prevent this, you must either log out of YouTube before visiting our 

                              website or make the appropriate settings in your YouTube user account.

                               YouTube permanently stores cookies on your terminal device via your Internet browser for the purpose of

                              functionality and analysis of user behaviour. If you do not agree with this processing, you have the option

                              of preventing the cookies from being saved by making a setting in your Internet browser.
                               Google provides further information on the collection and use of data as well as your rights and

                              protection options in this regard in the data protection information at



                  1.1.8   Vimeo
                               We use plugins on our website to display videos from the Vimeo platform. It is operated by Vimeo, LLC

                              with headquarters in 555 West 18th Street, New York, New York 10011, USA.

                               Vimeo's certification to the EU-US Privacy Shield guarantees that the EU's data protection requirements

                              are also met when processing data in the USA.
                               The legal basis is Art. 6 para. 1 letter f GDPR. Our legitimate interest lies in improving the quality of our

                              Internet presence.
                               When you open a web page provided with such a plugin, a connection to the Vimeo servers will be

                              established and the plugin will be displayed. By this means, the Vimeo server will be informed which of

                              our web pages you have visited. If you are logged into Vimeo as a member, Vimeo will assign this

                              information to your personal user account. This information is also assigned to your user account when

                              using the plugin, e.g. clicking the start button of a video. You can prevent this assignment by logging out

                              of your Vimeo user account before using our website and deleting the corresponding cookies from

                              Vimeo. If you do not agree with the data processing, you have the possibility to prevent the storage of

                              cookies by a setting in your Internet browser.

                              Further information on data processing and information on data protection by Vimeo can be found at


                    1.1.9   Share functions for social networks
                               On our website you can share individual pages via the "Share" links on the social networks Facebook,

                              Twitter and WhatsApp. Only when you click on one of these links a connection will be established to the

                              selected network and data about you will be transmitted there. The networks will use your personal

                              information to perform the sharing function.

                               The data processing by us is based on our legitimate interests, i.e. the interest in the distribution of our

                              online services in accordance with Art. 6 Para. 1 Letter f. GDPR.

                               Further information is available here:

                              •    Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, operated within the EU by

                                   Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland): Privacy information can be found

                                   at By being certified according to the EU-U.S. Privacy Shield,

                                   Facebook guarantees that the EU's data protection regulations are also adhered to when processing

                                   data in the USA.
                              •    Twitter (Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA): Privacy information can

                                   be found at By being certified under the EU-U.S. Privacy Shield, Twitter

                                   guarantees that the EU's data protection requirements are also met when data is processed in the

                              •    WhatsApp (WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2,

                                   Ireland): Privacy information can be found at 

                                   WhatsApp's certification to the EU-U.S. Privacy Shield ensures that the EU's data protection

                                   requirements are met when data is processed in the United States.

                    1.1.10  Doubleclick
                                This website uses the online marketing tool Doubleclick from Google. Doubleclick uses cookies to

                               serve ads relevant to users and to improve campaign performance reports. Google uses a cookie ID to

                               track which ads appear in which browser, thereby preventing them from appearing more than once. In

                               addition, Doubleclick can use cookie IDs to capture actions related to ad requests (conversions), such as

                               when a user sees a Doubleclick ad and later uses the same browser to visit the advertiser's website and 

                               make a purchase. According to Google, Doubleclick cookies do not contain personally identifiable


                                Because of the marketing tools used, your browser automatically connects directly to Google's server.

                                We have no control over the extent and further use of the data collected by Google through the use of

                               this tool and inform you therefore according to our state of knowledge: By the integration of Doubleclick

                               Google receives the information that you called the appropriate part of our Internet appearance or

                               clicked an announcement of us. If you are registered with a Google service, Google can assign the visit

                               to your Google account. Even if you are not registered with Google or have not logged in, it is possible

                               that the provider may find out your IP address and store it.

                                In addition, the Doubleclick Floodlight cookies enable us to understand whether you are performing

                               any actions on our website after you have accessed or clicked on one of our display/video ads on

                               Google or another platform via Doubleclick. Doubleclick uses this cookie to learn how you interacted

                               with our sites and to send you targeted advertisements later.

                                You can prevent participation in this tracking process in a number of ways:

                              a) by setting your browser software accordingly, in particular by suppressing third party cookies, you will

                                  not receive advertisements from third parties

                              b) by disabling conversion tracking cookies by setting your browser to block cookies from the domain

                        ,, which will be deleted when you delete

                                  your cookies

                              c) by deactivating the interest-based advertisements of the providers that are part of the self-regulatory

                                  campaign "About Ads" via the link, this setting being deleted if you

                                  delete your cookies

                              d) by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the


                              e) by means of the corresponding cookie setting. We would like to point out that in this case you may not

                                  be able to use all functions of this offer to their full extent.

                                The legal basis for data processing is our legitimate interest in effectively publishing advertisements and

                               evaluating their use (Art. 6 Para. 1 Letter f GDPR).

                                Further information on Doubleclick can be found at and on data

                               protection at Google in general: Google is committed to the EU-

                               U.S. Privacy Shield,

                    1.1.11  MyFonts Counter
                                The service MyFonts-Counter does not process any personal data, but anonymously measures the use

                               of web fonts on our website. Further information can be found at:


        1.2    Further data processing
                    1.2.1   Facebook appearance
                               We maintain an online presence on Facebook to communicate with the customers, prospects and users

                              active there and to inform them about our offers. We would like to point out that user data may be

                              processed outside the European Union. This can result in risks for users, e.g. by making it more difficult 

                              to enforce their rights. Facebook has signed up to the EU-U.S. Privacy Shield Agreement and is thus

                              committed to EU data protection standards.

                               As a rule, user data is also processed for market research and advertising purposes. For example, user

                              profiles can be created on the basis of user behavior and the resulting interests of users. The usage

                              profiles can in turn be used, for example, to place advertisements inside and outside the platforms that

                              are presumed to correspond to the interests of the users. For these purposes, cookies are usually stored

                              on the user's computer, through which the user's usage behaviour and interests are stored. Furthermore,

                              data can also be stored in the user profiles independently of the devices used by the users (in particular if

                              the users are members of the respective platforms and are logged in). The processing of users' personal

                              data is carried out on the basis of our legitimate interests in the effective information of users and

                              communication with users in accordance with Art. 6 Para. 1 Letter f GDPR. If the users are requested by

                              the respective providers to give their consent to data processing (i.e. declare their consent e.g. by ticking

                              a checkbox or confirming a button), the legal basis for processing is Art. 6 para. 1 letter a GDPR. For a

                              detailed description of the respective processing operations and the opt-out options, please refer to the

                              information provided by Facebook: Privacy policy:, Opt-Out:

                     and Also in the case of

                              information requests and the assertion of user rights, we point out that these can be asserted most

                              effectively with the provider Facebook. Only the provider has access to the user's data and can directly

                              take appropriate measures and provide information.

                  1.2.2   Business partners and contact persons
                               We process data about business partners (customers, suppliers, service providers, etc.) or their contact

                              persons. This includes names, contact details and job-related data (e.g. details of employer and

                              professional position).

                               The personal data originates either directly from the data subjects themselves or from their employer.

                               We need this data to safeguard our legitimate interests (Art. 6 Para. 1 Letter f GDPR) in order to be able 

                              to communicate with our business partners and to be able to fulfil, prepare and terminate contracts with

                              our business partners. In addition, this data is also used to transmit information about our products and

                              services and to carry out marketing activities. The use of personal data for direct marketing purposes can

                              be opposed at any time.

                               A passing on of the data to third parties is not planned. This data will be stored for as long as it is

                              necessary for the above-mentioned purposes and, if applicable, for as long as legal storage periods

                              require. Insofar as it is necessary to fulfil these purposes, we can forward your data to external service

                              providers. These are contractually and legally obliged to maintain confidentiality.

                  1.2.3   Application

                               You can voluntarily submit your application online via our website. We process your applicant data only

                              for the purpose and within the framework of the application procedure and in accordance with the legal


                               The processing of the applicant data is carried out to fulfil our (pre-)contractual obligations within the

                              scope of the application procedure (Art. 6 Para. 1 Letter b GDPR and § 26 BDSG, German Data

                              Protection Act).

                               If you voluntarily provide us with special categories of personal data within the scope of the application

                              procedure (within the meaning of Art. 9 Para. 1 GDPR, e.g. health data, severely disabled status or ethnic

                              origin), we process these on the basis of the legal basis of Art. 9 Para. 2 Letter a GDPR. If we ask you for

                              special categories of personal data during the application process, they will be processed in accordance

                              with Art. 9 Para. 2 Letter b GDPR.
                               The application procedure requires that you as an applicant provide us with your applicant data. 

                               Mandatory information is marked in our online form and can be found in the job description.

                               You can send us your application using the online form on our website. The data will be transmitted to us

                              encrypted according to the state of the art. You can also send us your applications by e-mail. Because e-

                              mails are not sent encrypted by default, you are responsible for a secure transmission yourself in this

                              case. You can also send us your application by post.

                               Applicant data will be deleted after a period of six months, subject to justified revocation by the

                              applicants, so that we can answer any follow-up questions regarding the application and meet our 

                              obligations to provide evidence under the AGG (German General Equal Treatment Act).

                               The company to which you are applying is responsible for data processing within the framework of the

                              application. If this is not Aristo Pharma GmbH, it acts as a service provider and can access the applicant


                               In this case, the company named in the application is responsible for data protection:

                              •    Aristo Pharma GmbH, Wallenroder Straße 8 - 10, 13435 Berlin, Phone: +49 30 71094 - 4200,

                              •    Advance Pharma GmbH, Wallenroder Straße 12 - 14, 13435 Berlin, Phone: +49 30 40370 – 0,

                              •    esparma Pharma Services GmbH, Bielefelder Straße 1, 39171 Sülzetal, OT Osterweddingen,

                                   Deutschland, Phone: +49 39205 438 – 4000,   

                              •    Lindopharm GmbH, Neustrasse 82, 40721 Hilden, Phone: +49 2103 206 - 5,
                              •    Medinsa - LABORATORIOS MEDICAMENTOS INTERNACIONALES, S.A., Calle Solana 26, 28850

                                   Torrejón de Ardoz, Madrid, Phone: +34 916558 - 610,
                              •    Pharma Wernigerode GmbH, Dornbergsweg 35, 38855 Wernigerode, Phone: +49 3943 554 - 0,

                              •    Steiner & Co. Deutsche Arzneimittelgesellschaft mbH & Co. KG, Ostpreussendamm 72/74, 12207

                                   Berlin, Phone: +49 30 71094 - 4200,

Aristo Pharma Group (only in English)

We take the protection of your personal data very seriously and handle your personal data confidentially and in accordance with statutory data protection regulations. The following statement regarding data protection at Aristo Pharma GmbH explains how Aristo Pharma GmbH collects, manages and uses information relating to individual persons. 

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© 2020 by Aristo Pharma Italy. Tutti i Diritti Riservati. 

Physiogel è un Marchio di proprietà di Aristo Pharma Italy Srl con sede in Milanofiori Strada 6 Palazzo N3 
20089 Rozzano (MI) – società sottoposta all'attività di direzione e coordinamento di Aristo Pharma Gmbh (DE) – Reg. Imprese di Milano, codice fiscale e partita IVA n. 13948081008  - cap.soc. interamente versato Euro 50.000,00. Marchi di proprietà delle o concessi in licenza alle società del gruppo Aristo Pharma.

Tutto il materiale presente all'interno del sito è riservato esclusivamente a residenti in Italia.

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